My porch camera caught a delivery getting stolen, but the claim through Route was approved in under two days with just a few photos. The carbon-neutral shipping perk is a nice bonus, too.
Lucy A.★★★★★
Package got nabbed off my porch last week and the claim process was painless—just a few photos and the refund hit within days. The carbon-neutral shipping bit is a nice bonus, makes me feel a little better about all those delivery trucks.
Claire G.★★★★★
Decided to add this on a whim after seeing the carbon-neutral shipping option, and it feels good knowing my order's footprint is offset. Sure enough, my package arrived damaged, but the claim was processed quickly and I got a full refund with zero hassle.